Frequently Asked Watch Repair Questions


Whether your wrist watch was an investment piece, a gift, or a fashion statement, we’re all keen on keeping our timepieces in good working order. Occasionally, this means having our watches repaired or serviced.

Here at EK Jewellers, we have more than 40 years’ worth of watch repair and servicing experience and so we’ve heard pretty much every question there is to hear when it comes to repairing wrist watches. With this in mind, here are the most frequently asked watch repair questions, informing you of what will happen to your precious timepiece:

What Happens during a Watch Repair or Service?

During a complete maintenance service, the first step is to remove the case and take out the movement, which will then undergo a thorough ultrasonic cleaning process. Afterwards, the movement will be reassembled, lubricated and tested for factory specific accuracy.

Should repairs be needed, the movement will be reassembled with new replacement parts before being quality control tested. If your watch is water resistant, this aspect can also be tested during a service.

How Often should I have my Watch Serviced and Why?

As a general rule of thumb, mechanical movement watches should be serviced once every 3 – 5 years, and quartz watches every 4 – 6 years. This is because watches need to be lubricated regularly to ensure that they run with accuracy. Without a service, the lubricants can turn to dust and act like sandpaper, which will begin to wear the moving parts.

How often should I Change my Watch Battery?

Rather than waiting until your watch battery dies completely, we would actually recommend having it changed once a year as a general rule. This is a very general rule as it does depend on the calibre of the watch movement, but if a watch battery is left for too long, it can cause battery acid to leak which can damage the movement.

For a new watch battery, Ilford customers can visit EK Jewellers to have their watch battery changed before it’s too late.

Why should Watch Repairs be Carried out on Site?

One of the most important questions you should ask yourself and your jeweller is why watch repairs and servicing should be carried out on site. The answer to this is, there is no risk of your timepiece being lost in transit as could happen if it was sent off site for repairs!

Trust in EK Jewellers therefore to repair your watch on site. Not only is there no risk of loss, but you’ll also be guaranteed the highest service of watch repair, to keep your wrist watch ticking along happily for some time to come!


Posted on by Ian Tubby.